• RxPrism Health Systems Private Limited. ("RxPrism", "Company", "We", "Our" or "Us") is the owner “Call with Doctor” and “Call with Doctor – for Doctors” mobile applications (the mobile applications together referred to as "Apps"). The terms 'You' or 'Your' refer to You as the user (whether You are a Registered Patient User or an HCP) of the App or of the services offered by the App ("Service").
  • RxPrism is committed to Your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of Your Information (defined below) when You use the App and/or the Services.
  • This Privacy Policy is published in compliance with, inter alia:
  • Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  • This Privacy Policy states the following:
  • The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
  • The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and How and to whom We will disclose such information
  • 2.1. By clicking on the "I accept' button or by providing us Your Personal Information or by making use of the features provided by the App, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy.
  • 2.2. You acknowledge that You are providing Your Personal Information out of Your free will.
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  • 2.3. You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of consent is intimated to us in writing at If You do not provide us Your Personal Information or if You withdraw the consent at any point in time, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict You from using the App.
  • 3.1. We may update this Privacy Policy from time to time. There is a section at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.
  • 3.2. When We update Our Privacy Policy, the next time You visit the App, the App will provide a message which will intimate You of the amendments to the Privacy Policy. You will be required to provide Your consent to the amendments before You proceed. If You do not agree to the amendments, please do not use the App any further.
  • 4.1. The kinds of information that We collect about You include Personal Information and Non-Personal Information. Personal Information and Non-Personal Information are collectively referred to as "Information".
  • 4.2. “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
  • (i) Name,
  • (ii) Birth date,
  • (iii) Email address, profile photo
  • (iv) Gender
  • (v) financial information such as Bank account or credit card or debit card or other payment instrument details;
  • (vi) Photos and descriptions
  • (vii) Login ID and password
  • 4.3. We may also collect information other than Personal Information from You through the App when You visit and /or use the App. Such information may be stored in server logs. Such Non-Personal Information would not assist us to identify You personally. Such Non-Personal Information may include
  • (i) Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
  • (ii) Master and transaction data and other data stored in Your user account,
  • (iii) Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files,
  • The methods by which We collect Your Information include but are not limited to the following:
  • (i) When You register on Our App,
  • (ii) When You create a profile on Our App or as part of Services
  • (iii) When You provide Your Information to us,
  • (iv) When You use the features on Our App and/or when You use Services,
  • (v) When You access App or Services,
  • (vi) By use of cookies (discussed below).
  • We collect Your Information for various purposes, including the following:
  • (i) In order to enable You to use the App and utilize the Services. For instance, You may provide photo or image on the App in order to share privately with an HCP, or You may provide Your financial information through Paytm in order to process the payment which You need to make on the App.
  • (ii) to provide You with information about services available on the App;
  • (iii) to personalize Your experience on the App;
  • (iv) to help You address Your problems incurred on the App including addressing any technical problems; (v) for proper administering of the App;
  • (vi) to conduct internal reviews and data analysis for the App (e.g., to determine the number of visitors to specific sections within the App);
  • (vii) to improve the services, information and advertising on the App;
  • (viii) to protect the integrity of the App; and
  • (ix) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
  • (x) to conduct analytical studies on various aspects including user behaviour, user preferences etc
  • (xi) to make disclosures as may be required under applicable law.
  • (above uses collectively referred to as "Purpose(s)")
  • 7.1. We may exchange, transfer, share, part with all or any of Your Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this privacy Policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy involving RxPrism.
  • 7.2. You acknowledge that some countries where We may transfer Your Information may not have data protection laws which are as stringent as the laws of Your own country.
  • 7.3. You acknowledge that it is adequate that when RxPrism transfers Your Information to any other entity within or outside Your country of residence, RxPrism will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy
  • 8.1. The security of Your Personal Information collected during registration is important to us. We restrict access to Your Personal Information to Our and Our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.
  • 8.2. While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to Your Personal Information.
  • We may store temporary or permanent 'cookies' on Your computer. A cookie is a small piece of data that is sent to Your browser from a web server and stored on Your computer's hard drive. A cookie cannot read data off Your hard disk or read cookie files created by other sites. Once You close Your browser, the cookie simply terminates. For instance, by setting a cookie on Your browser, You would not have to log in a password more than once, thereby saving time while on the Apps. You can choose whether to accept cookies by changing the settings of Your browser. You can reset Your browser to refuse all cookies or allow Your browser to show You when a cookie is being sent. If You reject the cookies on the Apps, You may still be able to use the Apps, but it shall be limited to certain minimal functionality. The only drawback to this is that You may be limited only to some areas of the Apps or limited to certain functions of the Apps. Some of Our business partners may use cookies on the Apps. Please note that We have no access to or control over such cookies. RxPrism and Our business partners may use cookies to better personalize the content, banners, and promotions that You see on the Apps.
  1. LINKS
  • The Apps may contain links to other third party sites. The third party sites are not under the control of RxPrism. Please note that RxPrism is not responsible for the privacy practices of such third party sites. RxPrism encourages You to be aware when You leave the Apps and to read the privacy policies of each and every third party site that collects personal information. If You decide to access any of the third-party sites linked to the Apps, You do this entirely at Your own risk. Any links to any partner of the Apps is the responsibility of the linking party, and RxPrism shall not be responsible for notification of any change in name or location of any information on the Apps.
  • Since all Your Personal Information is stored as part of Your profile on the App, You can directly update Your profile on the profile pages of the Apps.
  • You are not allowed to use the App or the Services of the App if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.
  • We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our Grievance Officer at and Our officer will attempt to resolve Your issues in a timely manner.
  • RxPrism reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.
  • Version: V1.0.0
  • Last updated on: 14th August 2017